Eventwindows

Introduction

Welcome to EventWindows.com, an online ticket booking platform owned and operated by CDLS Technologies Private Limited ("we," "our," or "us"). This Refund Policy outlines the terms and conditions under which refunds may be issued for ticket purchases made through our platform.

General Refund Policy

Non-Refundable Tickets: All ticket purchases are final. Once a ticket has been booked, cancellations or modifications are not permitted and no refunds will be issued, as ticketing and allocation may be immediately confirmed with event organizers.
Eligible Refunds: A refund may only be issued if your payment was successfully deducted but the ticket was not generated or delivered due to a technical error.

Event Cancellations or Changes

Organizer Cancellation: If an event is cancelled by the organizer, affected customers will be offered a full refund or the option to transfer their ticket to a future event.
Rescheduling: If the event is rescheduled, you will have the choice to attend the new date or request a full refund.
Significant Changes: If the event undergoes substantial changes (like a venue or time shift), customers will be informed and may choose to accept or request a refund.

Force Majeure

No refunds will be provided for cancellations due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or other force majeure events. However, we will aim to offer ticket transfer options where possible.

Refund Process

How to Request: Submit all refund requests in writing to [your@email.com], including your order ID, event name, and reason for the request.
Processing Time: Approved refunds will be processed within 15 business days and credited to the original payment method.
Confirmation: You will receive an email notification once your refund has been successfully processed.

Contact Us

For any questions or concerns regarding this policy, feel free to contact us at:

CDLS Technologies Private Limited